Pluribox - Shop in Europe from anywhere! Parcel Forwarding

Introduction

The privacy of our website visitors is very important to us, and we are committed to safeguarding it. This policy explains what we will do with your personal information.

Consenting to our use of cookies in accordance with the terms of this policy when you first visit our website permits us to use cookies every time you visit our website.

Collecting personal information

The following types of personal information may be collected, stored, and used:

information about your computer including your IP address, geographical location, browser type and version, and operating system;
information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths;
information, such as your email address, that you enter when you register with our website;
information that you enter when you create a profile on our website—for example, your name, birthday;
information, such as your name and email address, that you enter in order to set up subscriptions to our emails and/or newsletters;
information that you enter while using the services on our website;
information that is generated while using our website, including when, how often, and under what circumstances you use it;
information relating to anything you purchase, services you use, or transactions you make through our website, which includes your name, address, telephone number, email address, and payment details;
information that you post to our website with the intention of publishing it on the internet, which includes your username, profile pictures, and the content of your posts;
information contained in any communications that you send to us by email or through our website, including its communication content and metadata;
any other personal information that you send to us.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

Using your personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:

administering our website and business;
personalizing our website for you;
enabling your use of the services available on our website;
supplying services purchased through our website;
sending statements, invoices, and payment reminders to you, and collecting payments from you;
sending you non-marketing commercial communications;
sending you email notifications that you have specifically requested;
sending you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
sending you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
Sharing your email and name with companies specialized in collecting reviews and opinion about our service.
dealing with inquiries and complaints made by or about you relating to our website;
keeping our website secure and prevent fraud;
verifying compliance with the terms and conditions governing the use of our website;
other uses.

Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information:

to the extent that we are required to do so by law;
in connection with any ongoing or prospective legal proceedings;
in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

International data transfers

Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

Information that we collect may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

You expressly agree to the transfers of personal information described in this section.

Security of your personal information

We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

All electronic financial transactions entered into through our website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.

Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity, we will usually accept a photocopy of your passport certified by a notary plus an original copy of a utility bill showing your current address).

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

Credit

This document was created using a template from SEQ Legal, seqlegal.com, and modified by Website Planet, websiteplanet.com.

Cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

We use Google Analytics and Adwords on our website to recognize a computer when a user visits the website / track users as they navigate the website / enable the use of a shopping cart on the website / improve the website’s usability / analyze the use of the website / administer the website / prevent fraud and improve the security of the website / personalize the website for each user/target advertisements which may be of particular interest to specific users.

Geo-location cookies. These cookies are used to find out which country you are in and offer the appropriate language and increase safety to our clients and also allow us to offer the most appropriate service.

We Keep the User identified so that if you close the site, browser, or computer and, at another time or another day, re-enter that site, you will continue to be identified, making it easier for you to navigate without having to re-identify yourself. This functionality may be suppressed if the user presses the "sign out" feature to have this cookie deleted and the next time he enters the Service, the User will have to log in to be identified.

For Chat services, third party cookies are used, where the provider's privacy policy must be viewed.

The use of cookies allows us to optimize your browsing and perform statistical and analytical studies, adapting the information and services offered to your interests, to provide a better experience whenever you visit us. Our site uses cookies to operate, adapt and facilitate user navigation.

Most browsers allow you to refuse to accept cookies. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website. You can delete cookies already stored on your computer.

By using the services offered by the website pluribox.com (called in this document as Us, Pluribox or Pluribox.com), you (user, called in this document by you, user or client) declare to agree with all the terms and conditions of this document.

By using any of the services offered by us, you declare that you are not using Pluribox website or any of the services offered for any illegal, immoral, offensive or prohibited reason at those terms.

Pluribox also states to strictly follow all the terms of the present terms and conditions and always values a quickly and respectful treatment with all its customers.

Please read carefully the entire terms and conditions before you use any of the services offered by pluribox.com and only proceed with the use of the services if you agree to all the present terms and conditions and if you are aware of all your duties and responsibilities. So, by registering at pluribox.com website, or using any service offered by it, you agree to be bound by and hereby become a party to all the terms of this Terms and Conditions.

Personal requirements

To have an account on the Pluribox website and use any of the services offered you must be at least 18 years old. In addition, to signing up, you need to provide a valid email and need to be able to read and understand English or Portuguese, or Spanish. You must have at least two valid legal documents of identification (one must be a passport) and a tax identification from your country. Those documents are required to sign up at the Pluribox website, and it will be necessary to verify your identity before you use any of the services. The document sent must be issued by a government agency, with all the necessary data for identification, such as full name, photo, and date of birth and must be written in the Roman alphabet, with or without another alphabet. The verification of identity usually takes 24-48 hours, but it can take as long as 10 working days in more complicated cases.

All your personal information, as well as any documents that might need to be presented, will be used only for the account creation and identification and shipping of your products. We take care of your privacy and declare that we do not use any of your data or documents for any other purpose.

Account creation

To use the services offered by our website, you must provide your real legal name, an actual email, your real phone number, and an actual address that is linked to you (home, work, family member). You should always keep this data up to date and, if we need some extra proof of the information and documents you gave us (such as a photo of you holding your identity documents, passport, tax document or a proof of address), we may request it at any time and it must be provided by you.

By sign up, you agree to:

- Only use our services to ship items there were bought legally by yourself and paid by yourself.
- That you are the only one responsible for the payment of the items you bought and the shipping to your country.
- You will always provide all kinds of proof of identity and address that may be requested.
- You will only have one account, that will be used to ship products for yourself, and in your own name.
- You will not do anything illegal or immoral while using your account.
- You will only use the address provided after your identity is verified, and it will solely be used to ship products bought by yourself.
- You can only use the Pluribox service for personal purposes, in quantity and volume that do not exceed the use of an average user. If you need to use Pluribox in larger volumes or for commercial use, the user should contact us to negotiate specific terms.
- You authorize Pluribox to receive and open every parcel, product, and mail that arrives for you at Pluribox address.

We guarantee that we will not sell or share any of your personal data with third parties that are not involved in any Pluribox's activities. Your personal data is secret and confidential, and will only be used for activities that have the final objective of shipping boxes and products to you, as well as if it is necessary to comply with European legislation and the legislation of the country of destination.

 When signing up at Pluribox web site, you have to create a password to access your personal account. You can’t share this password with anyone. The password is personal and non-transferable and will be used to request the shipments of your products. You are responsible for the security of your account; any loss or theft of your password is only your responsibility. Any loss or damage caused by a failure of your password is your responsibility.

To ensure greater security for our customers, if we suspect that your password has been stolen, we will ask additional questions and/or will request some documentation before shipping any of your products. This procedure will be adopted whenever we have any reason to suspect that someone else is using your account and it is intended to protect your personal data and products.

Services

The service offered by Pluribox consists of receiving the items you purchased, consolidate them when you required, and sending it to the address chosen by you.

After doing a purchase, you have to register a notice about it at your personal account, at the "incoming packages" menu, which will allow us to identify and link every product to the correct client.

The address provided by the Pluribox website should only be used by you to sending packages with products. You cannot use it for any other purposes, such as creating bank accounts, credit card accounts, creating websites, or registering domains on the Internet, among others. You also do not have authorization to use the address as a business, tax, or residence address.

Payments

All payments made by you must be made in Euro. Payment will be made through Paypal, using credit or debit cards.

You are the only one responsible for the payment of shipping fees and services for your products. If your card is declined, your bank does not authorize the transaction, Paypal does not accept your card, or you have any type of issues with your Paypal account, you will be responsible for checking with the card issuer, regularizing your situation together with Paypal or provide another card as a payment method.

We work with a token payment system, that ensures the total security of your payment method. That way, we do not have access to the full data of the card that you used for making the payment. Each payment you make will be a one-time authorization and we will not use or hold your data for any future transaction.

If it is your first time using your credit or debit card at international websites or using Paypal or if you are not sure if your credit or debit card will be accepted, we recommend that you put some credit into your Pluribox account before sending products to our address, since we only accept payments made through Paypal.

You must use your own PayPal account or bank cards that belong to you. If you use a third party's account or cards, we may require you to send proof of identity to the account or card owner before we ship your box.

Cancellation and refund policy

You can cancel the contracted service at any time, within up to 14 days from the date you contracted the service, as long as the service has not been completed. In this case, you will receive a full refund of the amount paid for the service and shipping within 14 days of the requested date. The service will be considered completed once your box has already been created, assembled, and customized according to your preferences.

After the service has been completed, the user will only be entitled to a refund of the amount paid if the box that was shipped was not delivered, being declared as lost by the transportation company chosen by the user. In this case, after the box is declared as lost, the user will be entitled to a full refund of the amount paid for the service and shipping, which will be refunded within 14 days.

How to send products to Pluribox

As soon as you finish your registration process and verify your identity, you will have access to an address in Spain, which you should inform as the shipping address of the products in websites and stores in which you wish to buy in Europe. You cannot send any packages to Pluribox address before you received a confirmation that your identity was verified, otherwise, your package will not be received. After we confirmed your identity, you can send your packages to Pluribox, but, to guarantee that your packages will be received, you have to let us know that your package will be sent to our address.

When you are making your online purchase on the store website, In the billing address field, you must enter your own billing address and not the Pluribox address. This is important so that invoices for your products are issued informing your address and can be presented to customs, if necessary.

We will receive your packages free of charge. You can consolidate up to 3 packages received per created box free of charge, after that, you will have to pay an additional fee for each extra package you wish to consolidate. This helps keep receiving packages free of charge for the majority of our users.

Before sending any parcels to Pluribox's address in Spain, you must enter your personal account and confirm the current address. We guarantee the receipt of products, up to 30 days after the date that we informed the shipping address to you. If you need a longer-term guarantee, you need to contact us.

Pluribox will receive packages on business days, from Monday to Friday, from 8:00 am to 6:00 pm, except on public holidays.

We only guarantee the receipt of products that do not have any type of payment pending, whether if it is shipping costs, products, or taxes.

We only receive products sent from countries that belong to the European Union and that do not undergo any kind of customs control.

At any time, we can request proof of payment (e.g. bank card statements) for the products you have sent to our address before forwarding them to you.

Pluribox cannot receive letters on your name. Pluribox will only receive packages containing products that were purchased by you, and that has your name as the recipient. We recommend that you always choose a shipping method that has a tracking number. If the store you are buying from does not offer shipping with a tracking number, please, make sure the shipping method includes the delivery of the package and not just leave it in the letterbox. Pluribox does not guarantee the reception of packages that are only left in the letterbox and Pluribox will not collect packages at the post office that were not delivered or could not be left in the letterbox because they were too big to fit in it.

Your duty to inform about the delivery of products

In order to ensure the correct identification of all our customer's products and to ensure safety for all customers and staff, you must inform us whenever you make a purchase or order that will be delivered at Pluribox facility.

Once you have purchased a product that will be delivered to the address provided by pluribox.com, you must enter at your personal account, click on the "Incoming Packages" menu and fill in the necessary data to let us know that you have made a purchase which will be delivered to our address. To ensure your security and the correct identification of your products, you must provide the name of the store where it was purchased and the estimated delivery date, usually provided by the store at the time of purchase.

We guarantee the receipt of all your orders, within the previously informed days and times, as long as they are in accordance with the information previously registered in the "Incoming Packages" menu, at your personal account. If you need to change the delivery date, you can simply edit the information at your personal account. You can also inform the tracking number of your order, which will guarantee an immediate treatment in the registration of your product after we receive it. We do not guarantee that we will receive any product or order that had not previously been informed by you at your personal account. Incorrect or incomplete information may cause the products to not be received or a possible delay in the identification and registration of your products.

We cannot guarantee that a specific package will be refused, regardless of whether there is an "Incoming packages" registered or not. So, if you want to cancel a purchase, you must cancel with the store before the package has been shipped. Once the package has been received by Pluribox, you must pay the return fee for your package to be returned to the store.

You must notify Pluribox of your purchase that it will be delivered to our address as soon as possible with at least 1 day prior to the actual delivery date, otherwise, your package may not be received.

Product registration and storage

Once your products arrive at our address, we will register the products received, along with the photo, weight, and measurements of each product. The weight of each product will have an additional 10%, which is necessary because of the boxes, tapes, labels, plastics, and other protective materials that will be needed for shipping the products to you, and that will add weight to the final shipping package.

Every time a package arrives, you will receive a free photo of the outside of your package or of the label of your package and one free photo of the items that are inside of your package (you will only receive a photo of the retail/product package, you will not receive a photo of the content of the product package). If you need more photos of a specific item or need to check any detail of your item, you will have to request it through your personal area and there will be a service fee of 5 euros (for up to 5 extra photos), that should be paid by you when you create your next box for each of the required services.

After we open your package, the outer packaging (outside box) in which your products came will be discarded / reused and your products will be stored without it. When you create your box, your products will be placed in another box / packaging that has the smallest dimensions that we have available when preparing your box. If your product is shipped by the store in the retail / original box itself, without additional shipping packaging (eg machines, computers, flat screens and small appliances), it will also be shipped to you only in the package in which it was received, without any additional box or packaging. So, if you want any additional packaging for your product, please contact us to request the possibility of special packaging for this type of product.

Considering that all the transportation companies work with two weight measurements, the real weight, and volumetric weight and that they always considered the heaviest of them to charge the shipping fee, you will be informed about the real weight of your products and it measures.

We guarantee free storage of your item or product for up to 30 days. After this, you will be charged a 1 Euro storage fee per day.

By using Pluribox services, you agree and authorize Pluribox to receive and open every parcel, product, and mail that arrives for you at Pluribox address.

Abandoned Packages

After the free 30-day storage free period, if you keep your product at our facility, you have to pay the daily storage fee. If you do not pay the storage fee for a period of 10 days, your products will be considered abandoned and may be discarded, donated or auctioned, with no right to be refunded and without any previous notice. The user is responsible to control the storage period and eventual storage fees that must be paid.

Returning the product to the seller

After we receive and register your products if you notice that something is wrong with any of your products or if you want to return them, you may require us to return the product on your behalf if the seller offers you this option. We will charge you a fee to handle the return of your product for you. The fee that will be charged is the Pluribox fee and it will be based on the size/weight of the parcel. In addition, you might have to pay for the return shipping fee, if your seller does not offer free shipping for returning products. Once the products have been shipped to you, it is no longer possible to return them.

Consolidation, shipping request and delivery address

You can request the consolidation or shipment of your products at your personal account at the Pluribox website. At the time of your request, you will be offered some services that may be needed to make sure that your products will reach you in the safest and most economical way. It is your responsibility to analyze the fragility of your products and to contract the services that are necessary to guarantee the protection of your products.

You can consolidate up to 3 received packages per created box free of charge. If you want to consolidate more than 3 received packages in the same box, you must pay a consolidation fee for each extra package you want to be consolidated. The consolidation fee is charged based on each package that was received and it is charged even if the received packages are from the same purchase that was shipped in several packages by the store.

When you are ordering consolidation or/and shipping of your products, first you have to select the products that you want us to send you and how many units of each product you want. After, you will be able to select which services you want to add to your box. Some services are free, such as (remove or discard invoices or receipts, remove and discard the original packaging of each product, remove and discard manual and other documentation that come in the product packaging, remove or discard the labels of the products and remove or suppress the prices in the products) and other services are paid, like (send the products in a box without brands, scanning and send by email invoices and / or receipts, protecting the products with bubble wrap, store clothes in a vacuum-sealed bag, and packing liquids or creamy products in a plastic bag).

Our goal is that your product arrives for you in perfect conditions, so, after selecting the services that you want to add to your box, you can also make observations about extra care or any information that you think it is important for us to know when we are packing your products. We will always be careful and diligent when packing your products.

After that, you must choose the delivery address of your box. You must ship your box to yourself (your name), to your home or work address. If you need to send your box to a third person, your submission must be previously approved by Pluribox, and you will need to provide additional documentation of the address and copy of the person's document (ID card or passport) to whom you are sending your box. You cannot send your box to other addresses, such as other package forwarders, hotels, package reception services, mailboxes, among others.

Depending on the country of destination of your box, some additional information might be required, such as your Tax ID or some other document, it is your obligation to fill in all the fields of the address and inform us about any additional information that should be on the box’s label. It is the responsibility of the user to fill in correctly the necessary data so that the box reaches the final destination.

Customs declaration and customs clearance

Before completing any order to ship a box, you must complete the customs declaration form. The customs declaration must be completed with correct and detailed information for all shipments that will be sent to countries outside the European Union customs area. You must inform the description of all your products and the value of each item that will be sent. The description previously provided by Pluribox has only the purpose of identifying the product, you must correct or complete the description of your item when filling the customs declaration. You are responsible for ensuring that the values of the items and descriptions are correct.

For shipments made by any Courier, Pluribox will generate a pro forma or a non-commercial invoice, informing the total value and description of the items as informed by the user.

In the case of shipments made by Correos, the description of the items on the customs declaration may be adapted by Pluribox, because of the limitations offered by the Correos system, but always maintaining the total value of the declaration as declared by the user.

The user must check with the Customs of the country where the box will be shipped to if any additional documentation might be required and if there is any limitation for the product that will be shipped. Pluribox will not be able to provide any other documentation for customs clearance other than the pro forma or a non-commercial invoice, once Pluribox does not sell any products to the user, but only provides a parcel forwarding service.

Eventually, customs may require additional documentation about the contents of your shipment, such as documents that prove the purchase and values, commercial invoices in your name, among others, that must be presented by you. You are solely responsible for any fine, damage, or loss resulting from problems with customs.

You are the only one responsible for the payment of any fees, fines, taxes, or any other amount charged for the importation/exportation of your products. If you do not pay the amounts due and/or do not present the documentation required by customs, you will be solely responsible for all losses incurred. If we are charged on your behalf for any of these amounts, you should reimburse us immediately.

If your box returns to us due to problems with import/export documentation or for non-payment of any value, tax, or fee, you will be responsible for paying all return fees.

You agree that you are the only one responsible for the content of your customs declaration and that you will be the only one responsible for any errors or inaccuracies presented.

Calculating the price of the shipping fee and other fees

After choosing which products you want us to ship to you, you will be able to see the transportation companies' options and their respective prices to ship your box to your country. The amount charged for your box will be based on its final size or weight (whichever is greater). When creating a box with multiple items, your items can usually occupy around 60% of the total volume of your box, as it is impossible to make a perfect fit between various items of different formats. Our system will calculate the approximate volume and weight of your final box and you will be informed of the amount you should pay based on the size/weight of your final box. If for some reason our system considers that your box needs to be calculated manually, we will assemble your box and then you will be informed about shipping options and pricing. Please keep in mind that the box and the protective packaging always adds weight and volume to your box.

All transportation companies work with two measures weight (real weight and volumetric weight) and they always charge the heaviest, the calculation of the shipping fee is made based on the heaviest weight of your final box, so you will be charged for how much your box really weight or by how big your final box is (volumetric weight). The volumetric weight considers that there is 200kg in a cubic meter. So, the volumetric weight is calculated as (length × width × height) / 5000. The value of the shipping fee includes the transportation fee from our facility to the shipping company in Spain, and also the transportation from the Shipping Company facility to your address.

In order to inform the final price that must be paid to us, the weight of the box informed will be increased by 450 grams, that it is considered as the initial weight of the box used for the shipment. This increase is made in function of the weight of the carton, ribbons, plastics, labels, and other protective materials. However, we guarantee that, if at the end, your box is lighter than the previously estimated weight, you can request the difference of the amount paid for the shipping, which will be paid through credits at your Pluribox account. On the other hand, if your box is heavier (volumetric weight or actual weight) than the previously estimated weight for which you already paid the shipping fee, Pluribox will notify you of the difference and about the additional amount that should be paid before we ship your box.

If there is a difference in the shipping rate of the transportation company chosen by you from the amount you paid for the shipping rate, Pluribox will notify you by email, and you should pay the difference of the value of the shipping rate.

If the transportation company that was chosen by you to do the shipment of your box no longer has the option of shipping available or if, for any reason, the shipment cannot be done by the transportation company, Pluribox will send your box by another transportation company, that offers service with similar conditions to the one chosen by you.

In addition to the shipping fee, you must pay the Pluribox service fee which will be calculated based on the weight of the box (real weight and volumetric weight), always being charged the heaviest.

Liability for loss or damage to your items

The service we offer is to receive your packages and after that, send your products to you. While your products are inside our facility, they are under our responsibility. In the event of any loss or damage to any of your products while they are inside our facility, which is proven to be our fault, we may choose to buy a new product with the same characteristics or refund you the amount you paid for it.

After we handed your products to the shipping company, chosen by you to transport the products to your country, Pluribox's liability for your product will be finished.

If any loss or damage occurs with your box, we will assist you in the complaint with the transportation company and offer all possible assistance to you, however, the final responsibility for any reimbursement or compensation for damages or loss of your products is solely the responsibility of the transportation company.

Pluribox's liability, in respect of packages that were shipped, is limited to the amount of the Pluribox fee (excluding shipping / transportation costs).

Considering that you exempt Pluribox from any and all legal or non-judicial claims, for any amount above the Pluribox rate.

We will not be liable for any damages or loss, that had occurred due to your error or omission in providing false or incorrect information, or for not providing all the necessary information for the shipping.

Delivery times

After you create your box and pay for it, we will prepare your shipment, usually within 1 to 5 business days, and send it to the transportation company.

The shipping times reported for each shipping method are only an average estimative. There is no legal guarantee regarding delivery times. Your box can be delivered before or after the estimated date. You will need to track your box's tracking number to ensure that someone will be available to receive your box when it is delivered by the transportation company. In addition, the deadlines do not consider the time spent on inspections and customs clearances.

Failure to deliver your box

We will ship your box to the address provided by you and using the shipping method chosen by you (or similar shipping method, if the chosen one is not available). The carriers or postal services will always make at least one attempt to deliver your box to the address provided by you and in some cases, more than one attempt. After that, if it was not possible to deliver your box, it can be discarded by the carrier. In some cases, your box may be left available at a place informed by the carrier or postal service and after a few days, it will be discarded or returned.

You are responsible for checking the tracking number of your box and ensure that you or someone else will be available to receive your box. If a delivery attempt is made and no one is present, you are responsible for contacting the company responsible for delivery, to check where you should collect your box, or whether a new delivery attempt will be made. Any costs, loss, or damages resulting from the non-delivery of the box due to the user being absent or any incorrect information at the delivery address will be your responsibility, including eventual discards of undelivered boxes.

Any failure to deliver your box for reasons such as non-payment of customs duties, failure to submit any required documents, mistakes in the address provided by the user, absence of the user in the delivery address, incomplete address or in a place where delivery it is not possible, incomplete telephone contact, if the user refuses to receipt it, among others, will be the sole responsibility of the user, who should bear all the losses arising from these situations. Pluribox will not be responsible for any loss resulting from failure to deliver the box for reasons attributed to the user, including any costs of return shipping fee of the box.

In addition, if the box cannot be delivered due to force majeure reasons, epidemics, pandemics, natural events, catastrophes or any other reason beyond the control of any of the parties involved, if it is possible, Pluribox will try to ensure that the product returns to its origin so that it can be sent again in the future, however, will not be responsible for any losses, damages or additional costs arising from those situations.

Insurance coverage and claims

Pluribox is not a transportation company and therefore has no responsibility for financial losses incurred due to loss of packages or damage to the products since Pluribox responsibility ends when the package is handed to the transportation company.

By default, shipments only have the compulsory insurance coverage offered by the carriers. The compulsory insurance coverage does not take into consideration the value of the products. The maximum coverage is determined by international legislation and agreements based on the real weight of the goods, up to a certain maximum value. The amount of compensation paid by the compulsory transportation insurance is usually around 10 euros per kilogram for international transportation. So, if you want to ship products of significant value it is recommended to hire the optional insurance, which offers coverage for loss for up to 300 Euros per shipment (optional insurance coverage is applicable only in cases of loss), limited to the value of the products.

For shipments made by Correos, the compensation amount will be defined by Correos based on the type of shipment chosen. In most shipments, the Correos offer an initial basic indemnity (around 50 Euros), plus an additional amount per kilogram (around 5 Euros). The "Correos Paq Light Internacional" shipment does not offer any type of compulsory insurance. It is not possible to contract the optional insurance for shipments made by Correos.

If the user wishes to take out the optional insurance, the maximum coverage will be informed when the user creates his box. Regardless of the type of insurance, the coverage will also always be limited by the value of the goods declared by the customer or by the price of the goods in the invoice, always being considered the lowest of them, even if the insurance offers greater coverage. If the value of the products is greater than the maximum value of the optional insurance coverage, the payment of the indemnity will be limited to the maximum value of the insurance coverage and not the value of the products. The user is responsible for indicating the value of the products, which must be substantiated presenting invoices of the products, in the event of a claim. The insurance company may invoke underinsurance if the claimant has not informed the right value of the products, in accordance with the Law 50/1980 of October 8 on Insurance Contracts and its enacting regulations.

The user agrees to correctly declare the content and its value. The user understands that the declaration of value / customs declaration without contracting the optional insurance does not give the right to compensation for loss (other than the compulsory insurance coverage), since said "value" field is merely informative for purposes like customs, statistical, etc.

You have up to 15 days after the end of the estimated delivery time for your box, informed on the Pluribox website when you created your box, to complain about boxes that were not delivered. After this period, complaints will not be accepted.

In cases of a total loss of the package, the claim will only begin to be processed once the transportation company has carried out an intense search at its warehouses and determined that the package is declared as lost. This search and declaration of loss by the transportation companies usually last around forty business days from the date the parcel was scheduled for delivery. The package will be considered as delivered to the user whenever the tracking of the shipment shows it as delivered. It will not be possible to open a claim for loss while the tracking shows it as delivered.

At the moment of receiving the package, it is important that you write down with the delivery person if there is any damage to the package. If you suspect that there are hidden damages to the products, you should also take a note with the delivery person, that the package is pending verification of hidden damage, otherwise, the transportation company will exempt its responsibility for possible damage to the products. Also, any type of claim for damage or failure to deliver packages must be made to Pluribox within 24 hours after the date on which the package was considered lost, delivered, or upon receipt of the damaged package.

You will be required to provide all the documentation to request the compulsory insurance compensation or the optional insurance, such as product commercial invoices (have to be in the name of the recipient of the box and with the date of purchase less than 30 days from the time of submission), loss form, pictures of the damages (including the outer and inner box), personal documents, or any other document required by the transportation company. The estimated resolution of claims will be between 2 to 12 months after all requested documentation is provided. Pluribox has no influence on the time or the final decision about the claims made by the transportation company. If the products are recovered after the user has been compensated for their loss, he is obliged to return the compensation.

The payment of compensations for loss or damages will be made through credits to your Pluribox account. Subsequently, if possible, the user may request the amount be transferred to his bank account via TransferWise. The coverage will only take effect if the user is current on payments of all services.

The coverages will be effective as long as the transported products are not on the prohibited items list, in which case, the user accepts at the time of hiring that they are being transported without any insurance coverage at all. Also, the following items, though their transport is not totally prohibited, are not covered by any insurance, including the basic coverage established international legislation related to transport, or by the optional insurance: food and beverages; glass, porcelain, mirrors and dishes (when the majority of the shipped goods is glass, it will be considered glass in its entirety); musical instruments, any parts or accessories of it; collectibles; commercial samples; containers (including suitcases and luggage); luxuries; tows, trailers or vehicles of any kind (or any part or piece of it); medical prescriptions; marble and other minerals; damaged or returned goods; displays; any kind of used or second-hand item; and any kind of fragile item subject to easy damage during transport.

Prohibited Items

Pluribox services cannot be used to ship any objects or documents whose circulation is prohibited by the applicable national or international laws for reasons of safety, public health, general usage, and the protection of postal services.

Items containing any of the products or substances below are prohibited and you are the only one responsible for any loss or damage arising from the shipment of boxes that contains an item that appears on the list of prohibited items or that is prohibited or limited by the destination country:

Any kind of illegal/illicit drugs or substances.

Stolen/illegally purchased items.

Counterfeit products.

Oxidant substances.

Magnetised products, motors and solid carbon dioxide (dry ice).

Any kind of toxic and infectious substances and any kind of chemical, corrosive, radioactive substances.

Substances in powdered form.

Tobacco, prescription or non-prescription drugs, alcohol, perfumes, alcoholic beverages, medicines, herbs and their derivatives, pills, tablets, vitamins, supplements and any kind of controlled substances.

Any kind of lighters and flammable or combustible substances or liquids.

Compressed/pressurized gases like aerosol deodorant or hairspray and any type of cylinder or tanks (even empty).

Fireworks, explosives, airguns and guns, including parts, ammunition and imitations/replicas.

Vaporizers, e-cigarettes, and all related parts.

Itens prohibited by the International Civil Aviation Organization, law, local government, regulation or state.

Batteries and cells. (You CAN ship lithium ion batteries or cells installed in the equipment according to the packaging instructions, there are a maximum of 4 cells with a capacity ≤ 20 Wh or 2 batteries with a capacity ≤ 100 Wh per box shipped. You can also send lithium metal batteries or cells installed in the equipment according to the packaging instructions, there are a maximum of 4 cells with lithium quantity ≤ 1g or 2 batteries with lithium quantity ≤ 2g per box sent)

Any kind of swords, arrows, knives, and any kind of weapons and weapon parts.

Any kind of human parts or substances.

Any kind of animals (alive or dead) and parts. Also any kind of plants and seeds.

Perishable items.

Biological samples.

Furniture, home appliances and tires.

Collection stamps.

Lottery tickets.

Mobile phone SIM cards.

Precious stones, precious metals, items made or cover by precious metals or precious stones, and other objects of great value.

Money, coins, cash, checks, currencies, fake coins, credit cards, debit cards, prepaid cards, or equivalents of any kind.

Passports, driving license, ID and others important documents.

Bulky items like chairs, appliances, tires, wheels, automotive vehicle parts, scrap parts, among others.

Objects that by their nature or packaging may represent a danger to transportation companies.

Copyright infringing materials.

Items that packaging or cover contains text or illustrations that violate fundamental human rights, materials that are pornographic or have an offensive nature/hate propaganda.

In addition, it is prohibited to ship and transport any items, products or substances considered illegal within the European Union and/or the country of destination of your product, or items that transportation is subject to limitations or prohibitions in both territories. You should also check with the Customs of the destination country of your box, which items are prohibited or limited. If you send an item that is prohibited, Pluribox may notify you so that you can return the item within 5 days. If the items are illegal, or if you do not return the item within 5 days, they will be discarded and destroyed, or handed over to the competent public authorities. You are the only one responsible for any loss or damage arising from the shipment of boxes that contains an item that appears on the list of prohibited items or that is prohibited or limited by the destination country.

Size and weight limitations

For regular shipments in boxes, the maximum size of products and / or box is limited to 30kg of volumetric weight, calculated as (length × width × height) / 5000, the largest side cannot exceed 100cm. Regarding the weight, for regular boxes, the box cannot be heavier than 30kg. Please, remember that the carton box and protective packaging always adds weight and volume to your product. If you have any questions, or if you wish to ship products that are close to or greater than this size or weight limit, you should contact our team before purchasing your product to verify the possibility of shipping to your country.

For larger and special shipments, the maximum shipping weight can not exceed 300kg. However, shipments from 30kg to 300kg should be made with pallet, with standard measures of 120cm in length x 120cm in width and the maximum height of 160cm. If you need this type of shipment, please contact us to receive information about rates and costs.

Price simulator

The pluribox.com site offers a shipping simulation tool. The simulation does not offer a guaranteed price, informing only an estimative of the price of your shipment. There is no guarantee of the final price reported by the simulator or the availability of the transportation companies, as the final shipping rates and availability are determined by the transportation companies and may change depending on the date of consultation or any difference between the informed weight and your real package size or weight. If you need a fixed shipping price, please contact our team and make the request.

Additional Services

If you need any additional services to purchases, management, and shipments of products, you can contact the Pluribox team to check the availability of the service you need. To any services that are offered that are not included in this document, it will be applied the general terms established in this document and the other terms agreed between the parties.

Exceptions

If Pluribox offers any exceptional situation regarding payment method, storage time or any other exception to the terms of service of this document, it will be a one-off exception, applicable only to the situation in question or product for which it was made the exception, and cannot be considered as a rule and will not be applied to other purchases or situations.

From where you can buy products

You can buy your products that you want to deliver at our address, from any of the countries that are part of the European Union customs area, that do not undergo any type of customs control and that offer delivery service in Spain. Purchases made outside the European Union customs area, subject to customs tariffs or which have any type of payment to be made at the time of delivery will not be accepted by Pluribox.

To where we ship

We can ship your products to most destinations in the world, however, the carries sometimes do not provide shipping to some destinations or have a large limitation on what can be shipped. Pluribox is not responsible for any interruption of the service of the transportation companies to a certain destination. You should always check if your destination has any shipping restrictions and if there are shipments available for your location before sending your products to Pluribox. We remind you that natural accidents, wars, political issues, among others, can cause an interruption in the transportation of products to certain destinations.

Contract Changes

Pluribox reserves the right at any time to modify this document and to add new terms and conditions regarding your use of the services. These modifications and any additional terms and conditions will be effective immediately and will be incorporated into this document. By continuing to use the Pluribox services, you will be deemed to have accepted the changes made to the Terms and Conditions.

Force majeure

If any service provided by Pluribox or inherent to Pluribox services is paralyzed, interrupted, delayed, modified or degraded due to force majeure, epidemics, pandemics, natural events, catastrophes or any other reason beyond the control of any of the parties involved, Pluribox will not be responsible for any losses, damages or additional costs arising from these situations.

Cancellation or deleting your account

We value your privacy and freedom of choice, so you can delete your account at any time. Once you delete your account, all your data and information regarding products and shipments will be deleted. If you still have a product at our facility at the time of excluding your account, the products will be treated as abandoned, donated or auctioned, and you will not be entitled to any indemnity or refund.

In addition, any infraction to the terms and conditions contained in this document, or the inactivity of your account for more than 12 months, may result in the cancellation and exclusion of your account.

If we detect any suspicious activity in your account, it may be suspended by us, until we can prove the regularity of the same.

Coupon Code

You can use coupons code to get discounts when making your shipments. The coupons offered by Pluribox are limited offers and we reserve the right to cancel or modify the coupons at any time. Coupons will only be applied to rates and services offered by Pluribox, never be applied to the amount of shipping paid by the customer. Some coupons are single-use and will be invalid after the first use, others have a maximum number of uses, special destination countries, limited dates, and can also be offered to specific users. Any attempt of coupon fraud will be punished with the end of the coupon offer to the user and / or cancelation of the user's account. You cannot sell any type of coupon.

Invite and earn

You can generate a coupon to share with your friends and family at your personal account. The coupon will give your friends a 5.00 Euro discount on the Pluribox fee for their first time they use Pluribox service. After your friend use the website and make the payment for a shipment in which he used the coupon you shared with him, you will earn a 5.00 Euro credit that will be placed on your Pluribox account. This credit can be used for paying services or shipping at the Pluribox website, or when you have more than 50 euros in credits earned through the “Invite and Earn” promotion, you can request the deposit of the amount in your bank account (it will be made from a Spanish account for users who have a bank account in Euros, or made through the TransferWise website for users from other countries). If the user's account is not in any European Union country and it is not possible to make payment through TransferWise, it will not be possible to pay the credits with bank transfer, and the user will have the option to use his earned credits to pay for services and shipping at Pluribox website.

Privacy and Cookie Policy

Introduction

The privacy of our website visitors is very important to us, and we are committed to safeguarding it. This policy explains what we will do with your personal information.

Consenting to our use of cookies in accordance with the terms of this policy when you first visit our website permits us to use cookies every time you visit our website.

Collecting personal information

The following types of personal information may be collected, stored, and used:

information about your computer including your IP address, geographical location, browser type and version, and operating system;
information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths;
information, such as your email address, that you enter when you register with our website;
information that you enter when you create a profile on our website—for example, your name, birthday;
information, such as your name and email address, that you enter in order to set up subscriptions to our emails and/or newsletters;
information that you enter while using the services on our website;
information that is generated while using our website, including when, how often, and under what circumstances you use it;
information relating to anything you purchase, services you use, or transactions you make through our website, which includes your name, address, telephone number, email address, and payment details;
information that you post to our website with the intention of publishing it on the internet, which includes your username, profile pictures, and the content of your posts;
information contained in any communications that you send to us by email or through our website, including its communication content and metadata;
any other personal information that you send to us.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

Using your personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:

administering our website and business;
personalizing our website for you;
enabling your use of the services available on our website;
supplying services purchased through our website;
sending statements, invoices, and payment reminders to you, and collecting payments from you;
sending you non-marketing commercial communications;
sending you email notifications that you have specifically requested;
sending you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
sending you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
Sharing your email and name with companies specialized in collecting reviews and opinion about our service.
dealing with inquiries and complaints made by or about you relating to our website;
keeping our website secure and prevent fraud;
verifying compliance with the terms and conditions governing the use of our website;
other uses.

Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information:

to the extent that we are required to do so by law;
in connection with any ongoing or prospective legal proceedings;
in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

International data transfers

Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

Information that we collect may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

You expressly agree to the transfers of personal information described in this section.

Security of your personal information

We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

All electronic financial transactions entered into through our website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.

Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity, we will usually accept a photocopy of your passport certified by a notary plus an original copy of a utility bill showing your current address).

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

Credit

This document was created using a template from SEQ Legal, seqlegal.com, and modified by Website Planet, websiteplanet.com.

Cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

We use Google Analytics and Adwords on our website to recognize a computer when a user visits the website / track users as they navigate the website / enable the use of a shopping cart on the website / improve the website’s usability / analyze the use of the website / administer the website / prevent fraud and improve the security of the website / personalize the website for each user/target advertisements which may be of particular interest to specific users.

Geo-location cookies. These cookies are used to find out which country you are in and offer the appropriate language and increase safety to our clients and also allow us to offer the most appropriate service.

We Keep the User identified so that if you close the site, browser, or computer and, at another time or another day, re-enter that site, you will continue to be identified, making it easier for you to navigate without having to re-identify yourself. This functionality may be suppressed if the user presses the "sign out" feature to have this cookie deleted and the next time he enters the Service, the User will have to log in to be identified.

For Chat services, third party cookies are used, where the provider's privacy policy must be viewed.

The use of cookies allows us to optimize your browsing and perform statistical and analytical studies, adapting the information and services offered to your interests, to provide a better experience whenever you visit us. Our site uses cookies to operate, adapt and facilitate user navigation.

Most browsers allow you to refuse to accept cookies. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website. You can delete cookies already stored on your computer.

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